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Frequently Asked Questions
Find answers to common questions about Ghost Vault, billing, and the mobile app.
View FAQsCommon questions
Ghost Vault is your encrypted firearm management platform. All data is encrypted client-side with AES-256-GCM before it leaves your device. We cannot see your firearms, serial numbers, or documents.
You can cancel anytime from your account settings. Your access continues until the end of your billing period. No cancellation fees.
Yes. Your encrypted data remains in the vault for 90 days after cancellation. You can export your data at any time before or after cancelling.
Your NFA documents, Form 4s, and trust files remain encrypted and accessible as long as your subscription is active.
Search "The Collective" in the App Store or Google Play. The app is free to download. Ghost Vault features require a subscription.
The first 500 members who subscribe get locked-in pricing for life at our lowest rate. This offer is limited and cannot be reinstated once the 500 spots are filled.
Email support@collectivehq.net with the subject line "Bug Report" or "Feature Request". We review every submission.
Never. We do not sell, share, or monetize your personal data or firearm information. See our Privacy Policy for full details.
Still need help?
support@collectivehq.net